📄 Return & Refund Policy for HomiQ

Last Updated: October 2024

At HomiQ, we are committed to your complete satisfaction. If you are not happy with your purchase, you may be eligible for a return or refund under the following terms .

1. Return Eligibility

• Timeframe: Returns are accepted within 7 days of the date you receive your order .
• Condition: The product must be unused, in its original packaging, and include all tags, manuals, warranties, and accessories .
• Proof of Purchase: You must provide your order number or invoice .

2. Non-Returnable Items

The following items are generally not eligible for return or may have specific restrictions:

• Opened Software & Media: Shrink-wrapped items, including software, video games, or consoles, cannot be returned if the seal is broken .
• Final Sale Items: Any products marked as “Final Sale” or “Non-Returnable” .
• Damaged by Customer: Products damaged due to customer misuse, negligence, or improper handling .
• Accessories: Certain consumables like batteries may be non-returnable .

3. Return Process

To initiate a return, please follow these steps:

1. Contact Support: Email our support team at support@homiq.com within the eligible return period. Provide your order number, reason for return, and any supporting photos if the item is damaged or defective .
2. Await Approval: Our team will review your request and, if approved, provide you with a Return Authorization and instructions on how to ship the item back . Please do not ship items before receiving this authorization.
3. Ship the Item: Send the product to the address provided. We recommend using a trackable shipping service for your protection .

4. Refunds

• Processing Time: After we receive and inspect the returned item, refunds will be processed within 7–10 business days .
• Method: Refunds will be issued to the original payment method used for purchase .
• Shipping Costs: Standard shipping charges are non-refundable, unless the return is due to a company error (e.g., you received a defective or incorrect item) .

5. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery . We will arrange for a replacement or full refund, including any return shipping costs, at no extra charge .

6. Warranty Information

This policy is in addition to any manufacturer’s warranty. Products with lifetime or extended guarantees may need to be returned directly to the manufacturer according to their instructions .

7. Contact Us

For any questions or to start a return, please contact us:

• Email: support@homiq.com
• Phone: +92481755266

By shopping with HomiQ, you agree to the terms outlined in this policy.